Terms of Service

Last Updated: August 14, 2026

Welcome to Matercozy.

These Terms of Service ("Terms") govern your access to and use of Matercozy.com, including all information, products, services, features, and purchases available through our website.

Throughout these Terms, the terms "Matercozy," "we," "us," and "our" refer to Matercozy.

By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service and our applicable policies.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you otherwise have legal authority to enter into these Terms.

You may not use our products or services for any unlawful or unauthorized purpose.

You may not violate any applicable laws in connection with your use of Matercozy.com.

Any breach of these Terms may result in the suspension or termination of your access to our services.

2. Products and Services

Matercozy offers maternity, baby, parenting, comfort, feeding, travel, and related products.

We make reasonable efforts to display our products accurately. However, product colors, packaging, dimensions, materials, and appearance may vary slightly from images displayed on our website due to manufacturing updates, screen settings, photography, lighting, or other factors.

We reserve the right to:

Modify or discontinue products at any time
Limit quantities available for purchase
Restrict sales to particular individuals, regions, or jurisdictions where appropriate
Update product specifications, packaging, or features
Refuse or cancel orders where reasonably necessary

Product availability is not guaranteed.

3. Product Information

We make reasonable efforts to provide accurate descriptions, specifications, images, and information.

However, minor variations may occur.

Customers are responsible for reviewing product descriptions, dimensions, compatibility information, age recommendations, warnings, instructions, and other relevant information before purchasing or using a product.

If you have questions about whether a product is appropriate for your circumstances, please contact our customer support team before purchasing.

4. Pregnancy, Baby and Safety Products

Certain products sold by Matercozy may be intended to provide comfort, convenience, positioning assistance, feeding assistance, travel support, or other practical benefits for parents, pregnant individuals, babies, or children.

Unless expressly stated otherwise and supported by applicable certification, Matercozy products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Information provided on Matercozy.com is for general informational purposes and should not replace professional medical advice.

Always follow:

Product instructions
Age and weight recommendations
Safety warnings
Vehicle manufacturer instructions where applicable
Child restraint manufacturer instructions where applicable
Applicable laws and regulations
Advice from qualified healthcare professionals when appropriate

Pregnant individuals should consult a qualified healthcare professional regarding specific health, pregnancy, or medical concerns.

5. Vehicle and Travel Products

For products intended for use in or around vehicles, customers are responsible for confirming compatibility with their vehicle and applicable safety equipment before use.

Products must be installed and used according to the instructions supplied with the product.

Unless explicitly certified and described as such, accessories sold by Matercozy should not be considered substitutes for legally required seat belts, child restraint systems, car seats, or other certified vehicle safety equipment.

Never modify, disable, obstruct, or improperly reposition required vehicle safety equipment contrary to manufacturer instructions or applicable law.

6. Baby and Child Products

Products intended for babies or children must always be used according to the product instructions and applicable age, weight, developmental, and safety recommendations.

Adult supervision may be required depending on the product.

Parents and caregivers are responsible for determining whether a product is appropriate for their child.

Never leave a baby or young child unattended with a product where supervision is recommended.

7. Prices

Prices displayed on Matercozy.com are shown in the currency indicated on the website or checkout.

We reserve the right to change prices at any time without prior notice.

Price changes will not normally affect orders that have already been successfully placed and paid for, except where permitted by applicable law.

Promotional prices may be available for limited periods.

8. Orders

When you submit an order, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

Product unavailability
Pricing or listing errors
Suspected fraud
Payment problems
Incorrect customer information
Shipping restrictions
Unusual order quantities
Technical errors

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded according to the original payment method where possible.

9. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information.

You agree to promptly update information where necessary, including your:

Email address
Billing information
Shipping information
Contact details

Customers are responsible for ensuring that their shipping address is correct before completing an order.

Matercozy is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, subject to applicable consumer law.

10. Payment

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment information may be processed directly by payment providers and may not be stored directly by Matercozy.

All transactions may be subject to fraud prevention and security checks.

11. Promotions and Discount Codes

From time to time, Matercozy may offer:

Discount codes
Promotional pricing
Bundle offers
Free shipping offers
Limited-time promotions

Unless otherwise stated:

Promotions cannot be combined
Discount codes may have expiration dates
Certain products may be excluded
Promotions may be limited by region
Promotions have no cash value

We reserve the right to modify or terminate promotions where permitted by applicable law.

12. Shipping and Delivery

Matercozy may ship products to multiple countries and regions.

Available destinations are displayed at checkout.

Estimated delivery times are estimates and not guarantees unless explicitly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

Customs processing
Carrier delays
Weather
Holidays
Incorrect addresses
International transportation disruptions
Local delivery conditions
Government restrictions

Tracking information may be provided when available.

13. International Orders, Customs and Taxes

International orders may be subject to import duties, customs charges, VAT, sales taxes, brokerage fees, or other government charges depending on the destination.

Unless checkout expressly states that these charges are included, customers may be responsible for applicable import-related charges.

Customs requirements vary by country.

Matercozy cannot guarantee the amount of customs charges that may apply to an international shipment.

14. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Refund Policy.

Please review the Refund Policy before purchasing.

Nothing in these Terms is intended to eliminate or restrict mandatory consumer rights provided by applicable law.

15. Lost, Delayed or Damaged Orders

If your package appears lost, significantly delayed, damaged, or incorrect, please contact our customer support team.

We may request:

Your order number
Photographs of the package
Photographs of the product
Shipping information
Other reasonable documentation

We will review the situation and provide an appropriate resolution according to our policies and applicable law.

16. Intellectual Property

Unless otherwise indicated, the content available through Matercozy.com—including logos, branding, graphics, product photographs owned by us, website designs, text, videos, icons, and other original materials—is owned by or licensed to Matercozy and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit protected Matercozy content without permission.

The Matercozy name, branding, and associated logos may not be used in a manner that falsely suggests sponsorship, authorization, affiliation, or endorsement.

17. Reviews and User Content

If you submit reviews, photographs, comments, testimonials, suggestions, or other content to Matercozy, you represent that you have the right to provide that content.

You must not submit content that:

Violates another person's intellectual property rights
Contains unlawful material
Contains malicious software
Is fraudulent or intentionally misleading
Violates applicable privacy rights

Where permitted by applicable law and subject to the permissions you provide, Matercozy may use submitted content for operating, promoting, or improving our services.

18. Third-Party Services and Links

Matercozy.com may contain integrations, applications, links, or services provided by third parties.

We are not responsible for third-party websites or services that we do not control.

Your use of third-party services may be subject to separate terms and privacy policies.

19. Shopify

Our online store is hosted through Shopify, which provides the e-commerce technology used to operate portions of Matercozy.com.

Your interaction with certain Shopify-powered features may also be subject to Shopify's applicable terms and policies.

20. Prohibited Uses

You may not use Matercozy.com:

For unlawful purposes
To violate applicable regulations or laws
To infringe intellectual property rights
To transmit malicious software
To attempt unauthorized access to our systems
To collect personal information unlawfully
To impersonate another person
To submit fraudulent orders
To interfere with website security or functionality
To engage in fraudulent, deceptive, or abusive conduct

We reserve the right to restrict access for prohibited activity.

21. Accuracy of Website Information

We make reasonable efforts to maintain accurate information.

Occasionally, our website may contain typographical errors, inaccuracies, omissions, outdated information, or incorrect pricing.

Where permitted by applicable law, we reserve the right to correct errors and update information.

22. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an "as available" basis.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

Product-specific warranties, where applicable, will be described separately.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Matercozy will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including rights provided by mandatory consumer protection laws.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Matercozy harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful misuse of our website, violation of these Terms, or infringement of third-party rights.

This provision does not apply where prohibited by applicable consumer law.

25. Privacy

Your submission and processing of personal information through Matercozy.com is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

27. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

28. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business practices, legal requirements, or website.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes become effective constitutes acceptance where permitted by applicable law.

29. Consumer Rights

Nothing in these Terms is intended to waive, restrict, or exclude consumer rights that cannot legally be waived under the laws applicable to you.

If any provision of these Terms conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.

30. Contact Information

Questions regarding these Terms of Service may be sent to:

Matercozy
Website: Matercozy.com
Email: SUPPORT@MATERCOZY.COM