Privacy Policy

At Matercozy, accessible through Matercozy.com, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

By accessing or using Matercozy.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Matercozy, we may collect the following categories of information:

Personal and Contact Information

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our store, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Account information

Order and Transaction Information

When you make a purchase, we may collect information related to your transaction, including:

Products purchased
Order history
Order value
Shipping information
Payment status
Returns and refunds

Payment information is processed through our payment providers. Matercozy does not necessarily receive or store complete payment card numbers.

Device and Usage Information

When you visit Matercozy.com, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Approximate location derived from your IP address
Website interactions
Cookie and similar technology identifiers

This information helps us operate, secure, analyze, and improve our website and services.

2. How We Use Your Information

We may use personal information to:

Process and fulfill your orders
Process payments and refunds
Provide order confirmations and shipping updates
Deliver products to you
Provide customer support
Respond to questions and requests
Maintain and improve our website
Personalize your shopping experience
Detect and prevent fraud, abuse, and security threats
Measure website and advertising performance
Send marketing communications where permitted by applicable law
Comply with legal and regulatory obligations
Enforce our policies and protect our legal rights

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

3. Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Shopify may collect and process personal information when you visit our store, place an order, use Shopify-powered services, or otherwise interact with our website.

Depending on the Shopify services and features enabled on our store, information about your interactions with Matercozy may be processed by Shopify to provide, secure, personalize, analyze, and improve Shopify services and shopping experiences.

You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy.

4. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Shopify
Payment processors
Shipping and logistics providers
Warehousing and fulfillment partners
Customer support providers
Analytics providers
Advertising and marketing platforms
Fraud prevention and security providers
IT and website service providers
Professional advisers
Government authorities when legally required

We may also disclose information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information merely for unrelated purposes without an appropriate legal basis.

5. Cookies and Similar Technologies

Matercozy and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

Keep the website functioning properly
Remember your preferences
Maintain your shopping cart
Understand website traffic
Measure website performance
Prevent fraud
Analyze customer interactions
Personalize content
Measure and deliver advertising

Where required by applicable law, non-essential cookies and similar technologies will be used based on your consent.

You may be able to manage your preferences through our cookie banner or your browser settings.

Disabling certain cookies may affect some website functionality.

6. Advertising and Analytics

We may use advertising and analytics services to understand how customers interact with Matercozy and to measure or improve our advertising.

Depending on the services enabled on our website, these providers may process information about your browser, device, interactions, purchases, or other online activity.

Where required by law, we obtain consent before using personal information for targeted advertising or similar activities.

Eligible users may also have the right to opt out of certain uses or sharing of personal information for targeted advertising.

7. Email and Marketing Communications

If you subscribe to our marketing communications or otherwise provide permission where required, we may send you information about:

New products
Special offers
Promotions
Matercozy news
Relevant product recommendations

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.

Even if you unsubscribe from marketing, we may still send transactional or service-related communications, such as order confirmations, shipping updates, security notices, and customer-service messages.

8. International Data Transfers

Matercozy serves customers internationally.

As a result, your personal information may be processed or stored in countries other than the country where you live.

When required by applicable law, appropriate safeguards are used for international transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services and meeting accounting, tax, legal, fraud-prevention, dispute-resolution, and regulatory requirements.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, you may have certain privacy rights, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a copy of certain information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising or data-sharing practices
Appeal certain decisions regarding privacy requests, where applicable

These rights vary depending on your jurisdiction and may be subject to legal exceptions.

To exercise an applicable privacy right, contact us at:

SUPPORT@MATERCOZY.COM

We may need to verify your identity before processing certain requests.

12. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your state and our data practices, these rights may include access, correction, deletion, portability, and the ability to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Where legally required, Matercozy will provide mechanisms for exercising these rights and will not unlawfully discriminate against you for exercising an applicable privacy right.

13. European Economic Area, United Kingdom and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable privacy laws may provide additional rights concerning your personal information.

Depending on the circumstances, our processing may be based on:

Your consent
Performance of our contract with you
Compliance with legal obligations
Our legitimate interests or those of a third party

You may also have the right to lodge a complaint with the appropriate data protection authority.

14. Children's Privacy

Matercozy products may be designed for babies, children, parents, and families, but our website and purchasing services are intended for adults.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Matercozy is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

Matercozy
Website: Matercozy.com
Email: SUPPORT@MATERCOZY.COM