Shipping Policy

Thank you for shopping with Matercozy. We are committed to making your shopping experience as simple, transparent, and reliable as possible.

This Shipping Policy explains how order processing, shipping, tracking, international deliveries, and delivery issues are handled for purchases made through Matercozy.com.

1. Where We Ship

Matercozy ships worldwide.

Shipping availability may vary depending on the product, destination, local regulations, and available shipping carriers.

If shipping is available to your location, the applicable shipping options will be displayed during checkout.

2. Order Processing

Orders are typically processed before being transferred to the shipping carrier.

Processing time may vary depending on:

Product availability
Order volume
Weekends and holidays
Payment verification
Destination country
Warehouse location

Processing time is separate from the estimated shipping time.

Once your order has been processed and shipped, you may receive a shipping confirmation containing your tracking information.

3. Shipping Rates

Shipping costs are calculated based on factors such as:

Delivery destination
Products ordered
Package size and weight
Available shipping method
Current promotional offers

The applicable shipping charge will be displayed at checkout before you complete your purchase.

From time to time, Matercozy may offer free shipping promotions or minimum-order free shipping.

Any applicable free shipping offer and its requirements will be clearly displayed on our website or at checkout.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, carrier, customs processing, and product availability.

The estimated delivery timeframe available for your specific order will be displayed during checkout or provided after your order has been shipped, where available.

Please note that estimated delivery dates are estimates and are not guaranteed delivery dates.

International orders may take longer due to customs clearance and local delivery procedures.

5. Order Tracking

When tracking is available, customers will receive a tracking number after the order has been shipped.

You can use this tracking information to follow the progress of your package.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

In some cases, tracking information may take several business days to display the first movement.

6. Multiple Packages

Some orders may contain products shipped from different warehouses or fulfillment partners.

As a result, your order may arrive in more than one package and at different times.

If this happens, you may receive separate tracking numbers for each shipment.

There is no need to be concerned if one product arrives before another.

7. International Shipping

Matercozy serves customers internationally.

International shipping times may vary depending on the destination country and local delivery network.

International shipments may also be subject to:

Customs inspections
Import procedures
Local postal processing
Government regulations
Carrier delays
Local holidays

These circumstances may occasionally extend delivery times beyond the original estimate.

8. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where such charges are not included in the amount collected at checkout, they may be the responsibility of the customer.

Matercozy does not control customs authorities or determine the amount of taxes or import duties charged by individual countries.

Customers are responsible for understanding any import requirements that may apply in their country.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Full name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Telephone number

Matercozy cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If you notice an error in your shipping address, contact us as soon as possible at:

SUPPORT@MATERCOZY.COM

10. Incorrect or Incomplete Addresses

Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be resent, where permitted by applicable law.

If a package cannot be delivered because of incorrect information supplied during checkout, please contact our customer support team.

We will work with you to determine the available options.

11. Delayed Orders

Although we work with shipping and fulfillment partners to provide reliable delivery, delays can occasionally occur.

Possible causes include:

Customs processing
Severe weather
Carrier disruptions
High seasonal demand
Public holidays
Transportation disruptions
Incorrect address information
Local postal delays
Events outside our reasonable control

If your tracking information has not updated for an extended period, please contact our support team.

12. Lost Packages

If you believe your package has been lost in transit, contact us at:

SUPPORT@MATERCOZY.COM

Please provide your:

Full name
Order number
Shipping address
Tracking number, if available

Our support team will review the tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate.

Where a shipment is confirmed lost, we will provide an appropriate resolution in accordance with applicable law and our store policies.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend that you:

Verify the shipping address on your order.
Check around your property and usual delivery locations.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact Matercozy customer support if the package still cannot be located.

We will assist where reasonably possible.

14. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, when relevant

This information helps us review the issue and provide an appropriate solution.

Please do not discard damaged products or packaging until your request has been reviewed.

15. Refused or Unclaimed Packages

Packages that are refused, left unclaimed, or returned to sender may be subject to additional shipping or return costs where permitted by applicable law.

Any applicable refund will be handled according to our Refund Policy and mandatory consumer protection laws.

16. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

SUPPORT@MATERCOZY.COM

We will make reasonable efforts to accommodate your request.

However, once an order has been processed or shipped, we may no longer be able to modify or cancel it.

17. Delivery During Holidays and Peak Seasons

During major holidays, promotional events, and periods of unusually high demand, processing and delivery may take longer than usual.

We appreciate your patience during these periods.

18. Delivery Estimates

Any delivery dates displayed on Matercozy.com, at checkout, or in order communications are estimates unless expressly stated otherwise.

Actual delivery times may vary due to circumstances outside Matercozy's reasonable control.

Nothing in this section limits any mandatory consumer rights you may have under applicable law.

19. Customer Support

If you have questions about your shipment, tracking information, or delivery, our customer support team is happy to assist you.

Matercozy
Website: Matercozy.com
Email: SUPPORT@MATERCOZY.COM

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

20. Changes to This Shipping Policy

Matercozy may update this Shipping Policy periodically to reflect changes in our shipping services, fulfillment partners, business practices, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.